Satisfaction Promise

We're on a mission to make you happy, and we won't rest until we've succeeded. We will do everything we can to make your shopping experience with us easy and enjoyable. How are we going to do this, you ask? Read on...

BEFORE THE SALE - Our Lowest Price Guarantee gives you assurance that you're getting the best deal anywhere online. Here's our promise to you: if you find the same product available for a better price on another web site, we'll match it (if you haven't ordered yet) or we'll refund you the difference (if you bought it within the last 30 days). If you have any questions about any of our products please feel free to contact us.

AT THE SALE - We sell only the finest quality products from reputable manufacturers who generally back their products with warranties. We sell only NEW products - no refurbs, no open-box items, no used items - everything is BRAND NEW. The personal information and credit card information you provide us with is safe and secure, and we promise to protect your privacy.

AFTER THE SALE - We'll ship your order within 3 business days (usually faster) and keep you updated on the status every step of the way. You can contact us during business hours with any questions you have. Our Return Policy provides assurance that we'll take care of you in the off chance that you have any problems with your purchase.

  • 1. Huge Selection of Fireplaces

    A few retail stores offer a small handful of electric fireplaces for sale. Smokey Mountain Fireplaces, on the other hand, is an absolute electric fireplace Super-Store! Whether you need a electric fireplace insert, electric fireplace tv stand, wall mount or corner mount electric fireplace, we're sure you'll find the perfect one here. We've even got a wide assortment of fireplaces accessories - beautiful mantel packages, fireplace inserts, fireboxes, electric logs sets - we've got it all!

  • 2. Guaranteed Lowest Prices

    We compare the prices of our fireplaces to that of our competitors daily to ensure that we're offering the absolute lowest prices anywhere. When you purchase a fireplace with us, you have 30 days to find a lower price on the same product from another retailer - and if you do, we'll refund 200% of the difference in price back to you!Click herefor more details.

  • 3. Fast, Free Shipping to Mainland USA

    While other fireplace retailers tack on a huge amount for shipping right at the end of the checkout process, we offer free shipping on everything we carry. The price you see on the product page is the price you'll pay... period. After you've placed your order, we'll typically get your fireplace shipped out & delivered within a week.

  • 4. Safe & Secure Checkout

    We want to do everything we can to ensure a pleasant shopping experience for you. We know that privacy and security are important to that experience, which is why we use SSL encryption to protect your personal and financial information during the checkout process. (Note: If you're not comfortable placing your order online, you can place your order over the phone by calling 541-678-3574. We accept all major credit cards (even American Express) as well as PayPal.

  • 5. Top-Notch Customer Service

    For us, fireplaces aren't just an "afterthought" we've decided to add to our catalog to generate a few more sales.We love the warmth and glamour an electric fireplace brings to a home! If you have any questions about a fireplace you have your eye on or need help finding the perfect one, please don't hesitate to call us (541-678-3574). We'll be more than happy to assist you.