FAQs

Is there a cost for shipping?
As a customer of Smokey Mountain we feel that you should pay NO Cost for shipping for any items to the lower 48 states as long as your order is over $350.
Is there any sales tax added to my order?
No Sales tax will be charged to your order unless it goes to California.
Can you ship to Alaska or Hawaii?
Yes we will gladly help get your large freight item (Fireplace, Pizza Oven MCM ect) to AK or HI just ask that you pay the extra cost to ship from the lower 48 to AK or HI. Feel Free to call or email brad for assistance. We are happy to help on this, and have done it a lot.
  • 1. Huge Selection of Fireplaces

    A few retail stores offer a small handful of electric fireplaces for sale. Smokey Mountain Fireplaces, on the other hand, is an absolute electric fireplace Super-Store! Whether you need a electric fireplace insert, electric fireplace tv stand, wall mount or corner mount electric fireplace, we're sure you'll find the perfect one here. We've even got a wide assortment of fireplaces accessories - beautiful mantel packages, fireplace inserts, fireboxes, electric logs sets - we've got it all!

  • 2. Guaranteed Lowest Prices

    We compare the prices of our fireplaces to that of our competitors daily to ensure that we're offering the absolute lowest prices anywhere. When you purchase a fireplace with us, you have 30 days to find a lower price on the same product from another retailer - and if you do, we'll refund 200% of the difference in price back to you!Click herefor more details.

  • 3. Fast, Free Shipping to Mainland USA

    While other fireplace retailers tack on a huge amount for shipping right at the end of the checkout process, we offer free shipping on everything we carry. The price you see on the product page is the price you'll pay... period. After you've placed your order, we'll typically get your fireplace shipped out & delivered within a week.

  • 4. Safe & Secure Checkout

    We want to do everything we can to ensure a pleasant shopping experience for you. We know that privacy and security are important to that experience, which is why we use SSL encryption to protect your personal and financial information during the checkout process. (Note: If you're not comfortable placing your order online, you can place your order over the phone by calling 541-678-3574. We accept all major credit cards (even American Express) as well as PayPal.

  • 5. Top-Notch Customer Service

    For us, fireplaces aren't just an "afterthought" we've decided to add to our catalog to generate a few more sales.We love the warmth and glamour an electric fireplace brings to a home! If you have any questions about a fireplace you have your eye on or need help finding the perfect one, please don't hesitate to call us (541-678-3574). We'll be more than happy to assist you.